Customer Support Page
Thank you for taking the time to read our policies.
All orders placed with us before 9:00pm CST are shipped the next business day.
Accepted Payment Methods
Our store accepts Visa, Mastercard, Discover Card as well as payment by check, or money order.
Our Return Policy
At Sara’s Hideaway we are committed to the customer. While we stand by our products 100%, we understand that sometimes items can arrive defective or damaged due to shipping. We also understand that sometimes the items were not quite what the customer was looking for. Because of this we offer the buyer a fair and equitable return and exchange policy.
Customer Satisfaction is our Top Priority.
- If you receive a damaged item, please contact us immediately. We are happy to send a replacement at no additional charge. In some cases we may ask that you send back the damaged item at our expense before we send a replacement. If the item you received is not what you ordered (we are human after all) we will cover all costs to get you the correct item in a timely fashion.
- If you change your mind after you receive your purchase, please contact us for return and/or exchange options. We ask that you send it back to us in its original packaging, within 30 days; items must be returned in the condition you received it in. We do not charge any hidden fees for returns; there is no “restocking fee” for doing business with us. We are happy to either provide you with a full refund of the purchase price or exchange for a like-item. Unfortunately we cannot refund the price of shipping for returns and exchanges. Return shipping will also be at buyers' expense.
For all other inquiries please don't hesitate to contact us.
Questions?
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